unit 4

UNIT 4: 1. Explain return on investment for CSI 2. Write a note on service reporting 3. Write a note on seven step improvement process 4. Explain the deming cycle in CSI 5. Write a note on CSI principles 6. Write a note on CSI and the service life cycle. State the importance of CSI 7. Write a note on service portfolio management 8. State and explain service GAP model 9. Explain the purpose of CSI 10. Explain the importance of continual service improvement 11. Write a note on incident management 12. Explain application management roles in IT operations 13. Explain different roles in operation management 14. Write a brief note on IT operations 15. State and Explain the challenges in service operation 16. Write a note on incident logging and categorisation 17. What are triggers in service operation 18. Write a note on service operation process 19. Write a note on service operations principles 20. Explain. service operations and it's purpose